2018 IBS: Process Improvement: Making the Connection Between Higher Stakeholder Value & Improved Workflow

If you are attending the 2018 International Builders Show in January, Scott Jagoe, Trent Cragun, Doug French and Fletcher Groves III hope you will make the time in your schedules to attend this IBS education session, and learn why improved workflow is so vital to a homebuilding enterprise.


Wednesday, January 10 | 10:30 – 11:30 AM

Location: OCCC – West Concourse, Level 3, Room W 304 A

Format: Building Knowledge Session  Level of Content: Advanced

Who Should Attend: Single Family – All, 55+ Housing Builders & Developers

Track: Business Management & Operations

Speaker(s): Trent Cragun, Lifestyle Homes, Logan, Utah | Doug French, Stylecraft Builders, College Station, Texas | Scott Jagoe, Jagoe Homes, Inc, Owensboro, Kentucky | Fletcher Groves, SAI Consulting, Inc., Ponte Vedra Beach, Florida


What The Session Is About:

It is the most fundamental proposition in all of business:  As a builder, you make money by delivering value to stakeholders, principally to your buyers;  that value is created by the work you perform through some means of workflow;  the workflow in homebuilding is essentially project portfolio management enabled by embedded, surrounding, and supporting processes.

In order to deliver more value, you have to improve the workflow;  you improve the workflow by removing the non-value adding steps and making the remaining value-adding steps flow more smoothly and effectively.

In order to improve the workflow, you have to know how to redesign it, document it, implement it, and manage it.  You have to know how to put workflow in the proper strategic and operational perspective, so that it creates sustainable competitive separation.  You have to be able to disseminate the knowledge.

That is what this session does.


What You Will Learn:

  1. Learn to incorporate the design and role of processes into your company’s overall strategic design and operating model.
  1. Learn to document the existing state, and then the redesigned and improved state, of every process in your building operation in navigable, teachable process models.
  1. From a panel of three established builders who have been through BPI, learn what attributes, characteristics, and design elements make good processes.
  1. See a demonstration of one of the most capable and usable process flowcharting and process modeling apps.

This presentation has two segments:

  1. An explanation of Business Process Improvement, in terms of how understanding and improving workflow fits into the larger picture of a builder’s strategic value proposition/discipline and its operating model (structure, systems, culture, teammates); further, an explanation of how BPI moves from workflow performed by typically undefined means in a little known current state, to a highly-developed state of faster, more productive, more effective, more value-generating processes; finally, how those processes support everything a builder does.  The presentation provides a demonstration of the iGrafx Origins app that is used to create the cross-functional flowcharts and process models documenting workflow.
  1. A panel of three very successful builders that have been through Business Process Improvement, and can share their insights into their experiences with BPI, and the benefits they derived.


Why You Should Attend:

Do you understand the cost of tolerating the current state of process workflow?

Most of the workflow in a builder’s Start-to-Completion (STC) process is project portfolio management performed by external resources (trade partners), included in Cost of Sales.  STC, however, has workflow performed in embedded processes by internal resources (teammates) included in Operating Expense, and there is all the internal workflow performed in surrounding and supporting processes.

The results, from dozens of SAI BPI engagements over two decades, show there is one problem identified for every two process steps, there is one non-value-adding characteristic for every four to ten process steps, and 25% of the all the work performed adds no value whatsoever.

This means that 25% of a builder’s overhead is being wasted;  even a builder with a very manageable 12% overhead is losing 3% to his bottom-line every year, $30,000 in lost Net Income per $1.0 million in Revenue.

That is exactly why we map processes.


More:  https://www.buildersshow.com/Search/EducationSession.aspx?id=554799