Velocity Accelerators®: Business Process Improvement

An overwhelming portion of SAI Consulting’s work, in and out of homebuilding, has been about enabling clients to structure themselves around their core-critical business processes;  Business Process Improvement is the area of our practice for which we are most recognized;  a supporting statement can be made for Continuum Advisory Group, the consulting firm that joins SAI in the facilitation of Pipeline workshops™ and Pipeline seminars™.

BPI - Process (capture)

There is a good reason for our firms’ collective focus on improving (and managing) business processes, and it is simply this:

It is the most basic, most fundamental proposition in all of business:  the reason an enterprise exists is to make money;  the way an enterprise makes money is by delivering value to its customers and other stakeholders;  that value can only be delivered through the work that the enterprise performs;  that work has to be performed in some manner of workflow;  the most common form of that workflow is work performed in processes.

Make money . . . by delivering value . . . through the work you perform . . . in processes.

From a business standpoint, processes are critically, centrally important;  they exist – they matter – whether homebuilders are intentional about them or not.

How important is Business Process Improvement to a homebuilding company?  Important enough that we removed one of the highly-regarded Pipeline games™ from future Pipeline workshops™, so that we could elevate improvement of workflow to the level of Velocity Accelerator®, a category in which it now joins Critical Chain Project Management and Epic Partnering™.

We always make the point that Pipeline workshops™ are about thriving on the velocity side of Return on Assets®;  truth-be-told, better process workflow pays off on both sides of economic return;  it drives higher margins as well as higher velocity;  it drives a higher Return on Sales just as much as it drives higher Asset Turn.

The most visible element of BPI (and BPM) is the mapping of process workflows;  process mapping involves far more than documenting the current workflow;  it includes redesigning workflows in ways that improve them, which invariably reveals other issues – root causes, core problems.

Which makes understanding and improving workflow the means to a more important end.

BPI is the tip of the spear, the front-end of a continuous improvement methodology in which the activities and elements of workflow that add no value are eliminated, and the remaining value-adding activities and elements are refined to make the workflow more clear, more consistent, more connected, more succinct, more fit for its purpose.

The analogy from our Pipeline workshops™ is that we want a shorter, straighter pipe.

Because it is so foundational, it is impossible to overstate the importance of understanding and improving the way work is performed, before starting down the long road on other improvement initiatives, before the process of continuous improvement moves anywhere else.

In addition to being the means to a more important end, and the front-end of a process of continuous improvement, BPI ushers in a new perspective.  It shifts the organizational view away from the structure of work performed in functions. towards the flow of work performed in processes;  BPI shifts the perspective from vertical to horizontal;  it rotates a homebuilding enterprise 90 degrees from vertical, lays the enterprise on its side, and aligns its workflow with the value it seeks to create.

Processes are also one of the elements of the operating model that forms any strategic value discipline that serves to deliver exceptional levels of the specific and distinctive value demanded by a narrowly-defined segment of homebuyers.


Business Process Improvement is one of the three Velocity Accelerators® (along with Critical Chain Project Management and Epic Partnering™) highlighted at the next Pipeline workshop™, October 26-27, 2016, at the Ponte Vedra Inn and Club, in Ponte Vedra Beach, Florida.  Cost is $850.00.

Sponsored by BUILDER and Constellation HomeBuilder Systems.